Starlink Cloud
Service Details
The Starlink Cloud Service delivers high-level metrics, aggregated performance details, and actionable analytics for multiple Starlink Service Lines (subscription plans, or “Lines”) and Starlink Kits (individual terminals, or “Kits”). Typical features of the Service include a Comprehensive Dashboard, Usage Summary, High Usage/Low-Availability Notifications/Alerts, and Administration Services. Through the Service, Parent Organizations can share and re-license specific data access to Sub-Organizations and designated users, streamlining both management of and access to Starlink data across various sites and organizations.
The Starlink Cloud Service runs independent of the functionality of EdgeOS, but in conjunction with the features of the Winegard Cloud. Therefore, there is no requirement that a Starlink Kit be connected to or monitored by a network appliance running EdgeOS. Any Starlink Kit may be included in the functionality of the Starlink Cloud Service. This flexibility allows Organizations to manage and monitor Starlink terminals and service plans collectively and with minimal setup required.
There account management type used in Starlink Cloud Service is Service Account Client. Service Account Client management is targeted toward Starlink resellers that have direct API access from Starlink.
Service Limitations
As Starlink data access details and capabilities are updated continuously, any specified features of the Starlink Cloud Service are subject to change without advance notice. The availability and validity of metrics and historical data provided through the Service are contingent on the information released by http://Starlink.com , any associated APIs and any permissions and actions of its parent company, SpaceX. Winegard provides no guarantee to the availability, quantity, or quality of data collected directly from Starlink, its partners, or affiliates.
Starlink Terminology
1. Starlink Credentials
The Starlink Credentials consist of a Client ID and Password provided by the user (DP).
These credentials are securely stored within the system and are used to perform authenticated API requests to Starlink services.
2. Service Accounts
Users may have one or more service accounts associated with their Starlink credentials. These accounts are retrieved via secure API calls to Starlink services.
Account types:
Standard Account: Represents a typical service account that may include one or more standard or priority-based plans, such as Legacy Plans, Global Priority, or Local Priority.
Pooled Account: Although displayed similarly to a standard account within the Starlink system, a pooled account operates differently in terms of functionality and resource allocation.
3. Pooled Accounts & Winegard Role
At the API level, Starlink does not differentiate between standard and pooled accounts. Both are represented in a similar format. However, a pooled account is functionally distinct.
A pooled account typically includes:
A single high-volume data plan (e.g., 500 TB over 6 months)
Multiple service lines that consume data from this shared pool
This structure allows centralized management and optimized usage of large data allocations across multiple service endpoints.
Winegard's Role:
The pooled structure is abstracted to enable custom plan creation on top of the pool.
These custom plans can then be allocated to Distribution Partners (DPs), streamlining the process of associating plans with service lines.
4. Service Lines
A Service Line in Starlink represents a logical identity—comparable to a phone number—that encapsulates key aspects such as usage tracking, billing details, device association, and plan configuration. It is not tied to a physical device but serves as a management abstraction used to monitor and control internet access within a service account.
Key Attributes
Name: Editable identifier for user convenience
Number: Unique non-editable identifier
Address: Physical location associated with the service line
Status:
Active: At least one plan is currently associated
Inactive: No active plan (results in paused service)
5. Device Association
One or more Starlink Terminals (devices) can be associated with a single service line. This linkage enables accurate billing, usage tracking, and plan enforcement at the service line level.
Device associations ensure that internet activity is correctly attributed to the corresponding service line, allowing for efficient management and reporting.
6. Pause / Resume Functionality
Starlink allows flexible control over service lines through pause and resume actions. These options help manage usage and billing effectively.
Pause Now: Immediately disables the selected service line, resulting in an instant loss of internet connectivity.
Pause on Billing Date: Schedules the service line to be disabled at the end of the current billing cycle, avoiding disruption during the active period.
The same options apply when resuming a previously paused service line:
Resume Now: Immediately reactivates the service line.
Resume on Billing Date: Schedules the reactivation to coincide with the start of the next billing cycle.
7. Service Plan
Standard Plans (Legacy) - Standard (Legacy) plans in Starlink are predefined service plans with fixed data quotas. These plans do not support customization of data volume and are limited to the terms and usage limits set by Starlink. They are typically suited for users with consistent, predictable bandwidth needs.
Starlink Plan (Current): Starlink's offers service plans designed to deliver high-performance connectivity for enterprise, mobility, and maritime customers. These plans offer premium features such as high availability, prioritized data access, and robust service levels to support critical or large-scale operations. They are ideal for organizations requiring reliable, always-on internet in demanding environments.
Starlink Pooled Plan: Starlink offers a pooled plan model in which a single account is allocated a large shared data quota (e.g., 500 TB). Multiple service lines can be linked to this shared data pool, enabling centralized usage and cost management across various endpoints. While Starlink itself does not differentiate account types, Winegard classifies such configurations as Pooled Accounts to provide greater clarity and operational control during monitoring, allocation, and reporting.
To learn more about Starlink Cloud terms, please refer the following page - Starlink Terms
Enhanced Management with Winegard - Key Benefits & Quota Control
Simplified Management: DPs are no longer required to manually track and manage the entire data pool (e.g., 500 TB).
Fine-Grained Control: Bandwidth can be allocated precisely to individual service lines based on operational priorities or customer requirements.
Transparent Allocation: Gain clear visibility into assigned, consumed, and remaining data per service line—enabling informed decisions and proactive management.
Operational Flexibility: Plans and allocations can be reconfigured or reassigned dynamically as business needs evolve.
Quota Kontrol: To further enhance usability and automation, Winegard supports the creation of custom Quota Kontrol Rules on pooled plans, including:
Sending automated notifications to customers when usage reaches 70%
Automatically opting out service lines when usage hits 90%
These controls help prevent overages, optimize resource distribution, and ensure uninterrupted service.
The following pages explain the most common Workflows in Starlink Cloud and the steps required to configure and use the different tabs in the Starlink Cloud screen:
Any changes made to account or configuration information on Starlink may take up to 30 minutes to reflect in the Winegard Cloud Portal.